✔ FREE SHIPPING (EXCLUDES BAGS)

Free standard shipping applies to all items except bags. Express shipping options are available for an extra fee.

Due to their larger size and weight, bags incur higher shipping costs. To maintain a sustainable shipping policy, free shipping is not available for bags.

✔ Processing Time: 3 - 5 days

Processing time includes order receipt and production time. (Our products are handmade, so some items may not be readily available. Once we receive your order, our production team will complete and ship it as soon as possible.)

✔ Shipping Time: 8 - 13 working days (FREE)

✔ Express Shipping Option:

For faster delivery, we offer express shipping (3 - 5 days) with an additional cost of $20 - $42 depending on your location.

Once your order is shipped, we will provide tracking information so you can monitor your package.

If you have any questions, feel free to contact us via email info.eluxsic@gmail.com

Free & Hassle-Free Returns (30 Days)

We want you to love your purchase. If you’re not completely satisfied, you can return your order within 30 days for a full refund or exchange — return shipping is on us.

No complicated steps, no hidden conditions. Your satisfaction is our priority.

What we offer:

• 30-day free returns for any reason
• Free return shipping
• Fast refunds after return confirmation
• Simple and transparent process

Fast Refund Option (Recommended)

If you prefer a quick and immediate refund, please contact us directly at:

📧 info.eluxsic@gmail.com

We will process your refund immediately, regardless of the reason.

Refund Process

Step 1: Email subject: Order Number – Refund

Step 2: Email content: Briefly describe what you were not satisfied with (product or service, shipping)

Step 3: Processing time: about 2 hours

Refund completed

✔Covered by a 6-month warranty (please see details in the Payment & Warranty Policy)